In a recent publication of CCR Magazine there was an interesting response to the OFT review of the Collections Guidelines, one of the points raised was simple, the more external data you have access to and use in the correct manner the more sure you can be that you are talking to the correct individual with regards to a debt.
“By comparing the data you have been given by your customer against a vast range of independent, external data sources, you can confirm, to a high degree of accuracy, that you are speaking to the right individual”
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