“Demonstrating a track record in complying with the highest industry standards – has now become critical.” (CCR Magazine, 2012)
Performance is now not only about increasing productivity and developing revenues streams. But also about the importance of balancing with the compliance requirements, that are set out by numerous industry bodies.
Every collection and trace organisation has to adapt and adopt techniques that are right for them, in order to develop process driven ways of working, to allow collections and trace to be undertaken within a compliant environment, whether this is through automation, workflows or any number of other options.
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